Refunds & your right to cancel

Dormetrics is operated by DoArt (sole proprietorship (eenmanszaak)), based in Helmond, Netherlands. This page explains when a paid check can be refunded and how your EU right to cancel a distance purchase applies. The free risk verdict is always free — nothing below affects it.

Your 14-day right to cancel

As an EU consumer buying at a distance, you normally have 14 days to withdraw from a purchase without giving a reason. That right applies to a paid check you have not used yet and to the unused part of a subscription.

Digital services start immediately

A paid owner-confirm is a digital service performed the moment you ask us to run it. By starting a check you ask us to begin immediately and you acknowledge that, once the result (a match / no-match) has been delivered, the 14-day withdrawal right for that specific check is spent — the service has already been provided in full. This is the standard digital-service exception under Dutch and EU consumer law.

When we refund

• You were charged but got no result — a technical failure on our side means a full refund.
• A manual owner-confirm isn't delivered in time — if we can't return your match / no-match within 24 hours, you get a full refund, no questions asked.
• You haven't used the check yet — an unused paid credit can be refunded within 14 days.
• Duplicate or accidental charge — refunded in full.
• Safe Search Pass — cancel anytime and you won't be billed again; the unused, not-yet-started portion of the current period is refundable within 14 days.

When we can't refund

Once an owner-confirm has been delivered— you received the match or no-match — that check has been performed and is not refundable, because you asked us to run it immediately. A result you didn't hope for (for example a no-match, or a clean read on a listing you still distrust) is a completed service, not a fault. Remember: a verdict is a risk signal, not a guarantee.

How to request a refund

Email hi@dormetrics.com from the address you paid with, within 14 days, and include your receipt or the date of the charge. We aim to reply within 3 business days and, where a refund is due, return it to your original payment method through our payment processor (Stripe). You can also use the EU Online Dispute Resolution platform.