Contact

Talk to a human.

A question, a partnership, a listing that fooled us — it all lands in the founder's inbox. We usually reply within one business day.

Pick the closest one. A complaint or a data-protection request puts us on a published deadline, and this field is what starts that clock.

Prefer email? hi@dormetrics.com

Who you actually reach

One person: the founder. Dormetrics is a Dutch sole proprietorship registered with the KVK, run from Helmond, Netherlands. There is no support queue and no ticket number — the message goes to the inbox it says it goes to.

DoArt · KVK 58598464 · Helmond, Netherlands

How fast

Usually within one business day, in English or Dutch. If money is currently moving and you think you are being scammed, do not wait for us: call your bank's fraud line first — a SEPA recall works best inside 24 hours — and read the recovery steps. Read the recovery steps.

What we can help with

  • A check that returned something you do not understand.
  • A listing or a message that got past us — send it, it improves the engine.
  • Refunds, receipts, and anything about a payment you made to us.
  • University, ESN and housing-partner enquiries.
  • Press, data requests, and questions about how the score is built.

What we cannot do

  • Give legal advice. We are not a law firm; the Juridisch Loket is free and is.
  • Recover money for you, or contact your bank on your behalf.
  • Tell you who owns an address off the record — the owner check is a paid Kadaster query and returns a match or no match, never a dossier.
  • Confirm that a listing is safe. Nothing can. The verdict is a risk signal.

What you send us is handled under the privacy policy. Do not send a passport scan, a BSN or a full bank statement — we do not need them, and we would rather you did not have them in an inbox at all. Privacy policy.